Terms of service:

PAYMENT INFORMATION

A non-refundable 30% deposit or $150 (whichever is greater) is required to hold your booking. Full payment is required for any reservations made less than 7 days of desired booking date. In the event of cancellation 30 days prior to the event, your deposit can be transferred to another First Choice Limousines' Service. Full payment is due 1 week prior to event via credit card payment.

CANCELLATION POLICY

1. Deposits for cancelations 30 days prior to the event may be applied toward other transportation services provided by First Choice Limousines (based upon availability) within 3 months.

2. Deposits for cancelations made within 30 days are Non-refundable.

3. Cancellations made within 7 days of the event will be charged the full amount of the contract price.

First Choice Limousines reserves the right to cancel transportation due to snow, ice, or other extreme weather conditions that may pose a danger to its clients or drivers. In the event of a cancelation being necessary, First Choice Limousines will make every effort to reschedule and/or offer another service to the customer.

Although First Choice Limousines makes every effort to prevent the following circumstances from happening, First Choice Limousines can not be held responsible for late pick-ups due to unforeseen circumstances, such as weather, traffic or mechanical breakdown.

RATES & GRATUITY

Additional charges may apply for transportation outside of First Choice Limousines' service area. Minimum gratuity of 20% is for the chauffeur, paid in cash directly to the driver the night of your event or via credit Card at time of booking. Charges are time-based and begin at scheduled pick-up time and end when drop-off is complete. Our prices are subject to change, once booked the contracted price will not be changed. The customer may not deviate and/or change from the original charter agreement unless agreed upon by both parties and payment is made prior to changes. All tolls and parking fees are an addition to the contract price and must be paid separately. Certain sporting events, concerts, etc. charge for parking and the customer will be responsible for those fees. A fifteen-minute grace period applies, but additional charges will be incurred in 1-hour increments if customer goes over 15 minutes past the agreed upon drop off time. We will gladly extend your rental time as long as there is no conflict with our other bookings (this is at our discretion).

VEHICLE CLEANLINESS & SMOKING

All vehicles are 100% non-smoking. Failure for any passenger to abide by this rule will make the client liable for a $200.00 cleaning fee, NO EXCEPTIONS. Vehicle cleanliness is the responsibility of the client. Food is not allowed inside the vehicles. A $200.00 to $500.00 cleaning fee may be imposed for trash, excessive spills, vomit, & other bodily fluids. Any physical damage done to the vehicle by the group is the responsibility of the client and may result in an assessment for repair, replacement, labor, and lost business. Broken/missing glassware will be charged $15 each.

AIRPORT TRANSFERS

Clients requesting airport pick-up/drop-off service are to provide flight information (Flight #’s, times, tail #, destination) and notify us of any known changes prior to service. Cancellation is required 4 hours in advance of scheduled pick up to avoid penalty. A fifteen-minute grace period applies, but additional charges will be incurred in 1-hour increments if customer goes over 15 minutes past the agreed upon pickup and/or drop off time. We will gladly extend your rental time as long as there is no conflict with our other bookings (this is at our discretion).

ADDITIONAL INFORMATION

First Choice Limousines offer late model, luxury vehicles equipped with high-tech amenities. All vehicles are meticulously maintained and serviced to prevent breakdown. However, technical equipment and mechanical components are always subject to temporary failure as any vehicle due to heat, excessive use, and conditions beyond our control. In the event of vehicle breakdown or other circumstances, First Choice Limousines will make every effort to substitute equipment of equal or greater value, and may also contract services with an affiliate carrier to perform contracted service. If the replacement vehicle is of lesser value to your contract, you will be refunded the difference based on the discretion of First Choice Limousines. If services are substituted, with a like vehicle in size/capacity, there will be no refund for the original charter or discounts given. Any time that was incurred in getting a replacement vehicle or any time that was lost can and will be added to the end of the reservation at no additional cost. However, any non-use of hours contracted will not be refunded.

Our chauffeurs are professionals who drive for a living; however, DFW is a large Metroplex and there are many areas in the Metroplex that drivers might not be 100% familiar with. On the same note, our chauffeurs leave our location with more than enough time to get to any scheduled reservation. However, there may be times that a driver may get stuck in unusual traffic patterns or may be late to pickup due to traffic or directional issues. While this does not happen often, and we strive to be at every pickup at least 15 minutes early, some unavoidable circumstances may and do arise on occasion. If, in the event that our chauffeur and limo are late to your pickup, we will make up the difference at the end of the reservation and will extend the reservation for however many minutes we were late to picking up your party, at no additional cost and without refund or discount. If you refuse to use the additional time, we, at our discretion, may refund ONLY the amount of time pro-rated that our driver was late.

First Choice Limousines are not responsible for injuries that occur due to “horse-playing” while the vehicle is in motion or at standstill. Clients or passengers not following chauffeur’s requests as they relate to safety and the rules of this contract may result in early termination of charter without refund. An adult chaperone is required for groups of children under the age of 16. While vehicle is in motion, customers must be seated at all times.

The stated passenger capacity of the vehicle must not be exceeded at any time.

Based on 130lb per person.

Please remove any valuables from the vehicle when unattended. First Choice Limousines are responsible for client’s lost, stolen, left behind after charter, or damaged personal valuables.

First Choice Limousines reserves the right to terminate your transportation and this agreement